The person doing the interview had a xanax pill sitting on top the desk in plain sight. The training was poor and only covered about 10% of what you actually do on the job. They fired anyone for any little reason during training. One of the trainers doesn't like other women, and will single them out, fight with them and fire them when they retaliate. If you make it after training, the pay is still low. You handle back to back calls all day, majority of the customers are angry, so you get yelled at all day. If you get selected to move to another department (or fired if you chose not to) you have to take calls from additional lines of business for no additional pay. Had that issue brought to the attention of the site manager and he seemed surprised and then eventually got a $.50 raise a month later. They are strict on every metric and write you up if you aren't meeting, and they also find other ways to punish you like taking away your paid breaks and shortening your lunch to 30 minutes until you are at goal again. They have a/c issues in the building so its always hot and stuffy. You get written up if you are 1 minute late from break or lunch. Majority of management is childish and refuse to help, there is a few of them that are ok though. This company just barely started here in Utah 4 months ago, they will hire anybody and everybody of all ages, some may say how great that is, others already know that’s not great.īecause of the poor training, systems and resources available. That’s a recipe for disaster within the production floor. One of the supervisors is barley there, yet they don’t cut agents any slack. The only way you can ever be excused from missing a day of work, is with a medical note. Otherwise you will receive 1 point for each day missed. Also, Atento does not care if you go above and beyond for the customer. If your call time exceeds 7 minutes, you’re considered doing your job poorly. They offer no incentives on the production floor. There is no goal system or reward system for that matter. They do not keep all agents up to speed on current happenings on the production floor or the company in general. When they hire new people, they are not being introduced. Like the Operations Manager, they never formally introduced themselves. You just saw a weird person walking around thinking it was a new agent coming out of training and into production. There is a lot of drama that is not properly taken care of or addressed because there is no HR Department. This company also requires that you work. If you absolutely need a job then this is for you. If you care about being respected, paid well, treated fairly, and room for promotions. Then pass on this job because they offer none of that. The worst part of the job is Human Resources. She will go out of her way to make your experience a nightmare. no one you complain to about her will hear you out and she has worked here for 5 years. which I am working at currently for 5 years now and she is my constant disappointment. Getting promoted is not worth it unless it's a team lead and above. Agent level you are at the mercy of high-ranked employees deciding to make you take more phone calls just because they don't like you and veil it as "they told us they need your help". To make it worse, if you are promoted as an agent. you are paid more by department base rates and one department is considered to be the longest training and having to learn the most information but you DO NOT GET A RAISE FOR. You are promoted with no pay raise and given more responsiblity.
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